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Digital request workflows for a commercial bank

Client
A regional commercial bank
Industry
Banking & Financial Services
Region
Middle East
Service
SharePoint & Power Platform

Requests

New request

Request type

Branch equipment

Department

Retail banking

Amount

$ 2,450

Needed by

15 Oct 2026

Attachment

quotation.pdf
Submit for approval

Approval flow

REQ-10482 · Branch equipment

  1. SubmittedA. Khan, Branch officer
  2. Branch managerApproved in 2h
  3. FinanceReviewing now
  4. ProcurementWaiting
Every step is logged with time and approver for audit.

Illustration of the solution type. Client screens are confidential.

The challenge

Internal requests between branches and departments ran on paper forms and email, with no audit trail and little visibility into delays.

What we built

  1. 1Power Apps forms replacing paper requests
  2. 2Multi-level approval flows with a full audit trail
  3. 3SQL-backed reporting on volumes and turnaround times

Outcomes

  • Paper request forms replaced with digital forms
  • A full audit trail for every approval step
  • Live reporting on request volumes and turnaround

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